We value your privacy and strive to ensure that when you visit this website and share your personal data with us, you feel safe. Your trust is important to us, so we commit to respecting and protecting the privacy and personal data of every data subject.
Certain personal data is necessary for us to fulfill our obligations to you as our customer. We are committed to collecting and processing your personal data only to the extent necessary for a specific, defined, and lawful purpose. We take appropriate measures to ensure the security of your data and guarantee that the processing of your personal data complies with applicable data protection laws and our internal policies. Transparency in the processing of your personal data is important to us.
Customer data is processed in accordance with the personal data processing requirements established by the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts related to personal data protection. Since May 25, 2018, we also comply with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data).
Definitions
- Personal Data – Any information related to a natural person (data subject) whose identity is known or can be directly or indirectly determined using relevant data (e.g., name, surname, address, phone number, or other information).
- Customer – Any person who orders, purchases, or uses our services.
How do we collect your personal data?
The information we collect about you depends on the services you order and the information you provide when placing an order. We collect data that you provide, for example, when communicating with us, having legal relations with us, making a service purchase, or contacting us for information.
You are not required to provide us with any personal data; however, if you choose not to do so, we may be unable to provide you with services.
Why do we collect (process) personal data?
Your personal data is processed for the following purposes:
- Ensuring a smooth process for service purchase, registration, and provision, as well as timely and professional post-service support.
- Communicating with you and responding to your inquiries.
- Contacting you if you forget about your purchased service or if we detect any issues related to the service.
- Ensuring safe flight planning and execution.
- Providing insurance coverage for our clients.
What categories of personal data do we collect?
You can use this website without disclosing personal data. Providing personal information is not required to use the website, except when purchasing tickets or registering for a balloon flight. Failure to provide the necessary personal data will prevent you from completing the purchase process, and we will be unable to provide the service.
We collect data in the following categories:
- Basic information – Name, surname, email, address, phone number.
- Service usage data – Data collected through cookies and similar technologies related to browsing behavior.
- Other data – Collected based on your consent and specified at the time of requesting your permission.
Collected personal data is stored in printed documents and our information systems. We retain your personal data as required by law or based on processing purposes, whichever dictates a longer retention period. Personal data is generally kept as long as reasonable claims may arise from contractual relationships. Unnecessary personal data is destroyed.
We store your data to provide necessary information, maintain a proper history of our relationship, and respond to any inquiries related to mutual cooperation.
All your personal data is stored in the system as long as the service usage period is valid and for at least six months from the service usage date.
Use of Cookies
A cookie is a small text file that a website stores on your computer or mobile device when you visit it. Cookies are widely used to make websites function properly or more efficiently and to provide information to website owners.
We use the following cookies:
- Google Analytics – A web analytics service that helps analyze how this website is used. The information is used for remarketing purposes. All data is anonymous.
- Facebook Pixel – An analytics tool used to measure the effectiveness of advertisements based on actions taken on the website. The data collected is anonymous.
Additional Information
If you have any questions regarding personal data processing or this privacy policy, please contact us via email: vytautas @ samarinas.lt.